Terms of Delivery
Shipping Class cost have a base of €20 excl. VAT for deliveries in countries; Sweden, Denmark & Germany. The delivery time is unique per product and is available on the product page. Delivery is first and foremost to the delivery address via courier, otherwise to the nearest collection point/delivery (also applies to standard products) after the products are produced.
Free shipping is calculated when the sum in the shopping basket has reached €650 excl. VAT (i.e. €750 incl. VAT).
Conditions for delivery are also stated at the checkout under each delivery method. If nothing is stated, 12 working days delivery time applies [applies to less than 5 products]. If an item has a different delivery time, it is indicated for each item. If a delivery delay occurs, we will notify you by email, we will do everything we can to fulfil your order. There may be occasions that make it impossible to fulfil the order, for example when our supplier or freight forwarder cannot fulfil their commitment to us. We reserve the right to disclaim any compensation to the customer for delivery delays.
The delivery time is calculated from the approved proof / print original.
If several products are ordered at the same time, which have different delivery times, all products will be delivered according to the scheduled time for the product with the longest delivery time.
In case of transport damage to the package / product, a complaint to the driver is required at the time before signing the receipt.
Please note that (as per text above) we are not responsible for the delivery.
Should the delivery be delayed and you have not been contacted by either us or the carrier, you can contact our customer service yourself, you will then receive your search number on the package and then you can contact the carrier yourself.
No guarantee of delivery on a specific day
There is no guarantee of delivery on a specific or estimated day. All dates are estimated as external factors may result in the delivery date not being met. These factors may include: unusually high number of deliveries, traffic conditions, illness, defective vehicles, etc.
Time of delivery
Delivery time is normally on weekdays between 08-16. Deviations in some smaller centres may occur. Delivery can take place after 16:00, but is normally before 16:00. A specific time for delivery is not guaranteed but only a request that the freight forwarder endeavours to meet.
Time and procedure for home delivery
In the case of home delivery to private individuals or optional notification, a telephone/text message is sent to the recipient when the goods reach the last terminal that will deliver the goods. Notification can mean that the delivery time will be longer depending on how much goods are available for notification or when the recipient responds to the notification.
Signage at delivery
It is important that there are signs at the delivery address. This makes it easier for the driver to find the recipient. A non-signed address may incur additional charges where a notification or delivery note is required to “find” or reach the recipient.
How is delivery made to a private home address?
In the first instance, an attempt is made to deliver the parcel to the private individual’s home address. The parcel can also be delivered to a collection point if this is most convenient for the recipient, who will then be informed. As a rule, larger and heavier deliveries are delivered to the home address, as delivery points cannot handle this type of goods.
How are deliveries made to businesses?
The delivery is delivered to the recipient during office hours. Three delivery attempts are included (possibly not on the same day). The recipient is then contacted free of charge to organise a delivery. If this also fails, the shipment will be returned to the sender and a return cost will be charged.
Read the full terms and conditions for transport damage here; Transport damage